Screening Operations Specialist, Trust Operations
Wonolo
Operations
Philippines
Posted on Friday, August 30, 2024
Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes. Wonolo recently raised $140M in growth funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.
We are looking for a Screening Operations Specialist, Trust Ops to work with Wonolo’s Trust Operations team. You will be employed by a third-party legal entity authorized to do business in the location in which you reside and you will provide contractual services to Wonolo’s <Team Name> team. You will work closely with Wonolo’s Trust Ops, SIT, Customer Ops (Wonoloer & Requestor), Legal, Demand teams to bring innovative experiences to life for Wonolo’s customers (we call them Requestors), both mid-market and enterprise businesses who rely on Wonolo to connect them with front-line workers. You will play an active role in the product development process for our comprehensive line of web and mobile applications our Requestors use to post and manage their jobs, rate and pay workers, and monitor overall performance with Wonolo. This is a great opportunity to work on large-scale products and lead key architectural initiatives. You will be a big driver in delivering a world-class customer experience.
In this role, you will help to support our community by implementing both standard and non-standard screening requirements for the entire Wonolo community. The right applicant for this role will be able to think strategically, both long-term and short-term, to develop the most scalable and efficient processes for screening Wonoloers through multiple types of requirements such as custom Motor Vehicle Reports (MVR), Drug Screenings, Immigration Compliance Forms (ICF), Background Checks, and other forms of pre-job screenings that our customers require or need to fit their specific job needs. Working alongside teams across Trust Operations, Service Innovation, Legal, and Demand, Screening Specialists will support and impact our ability to support multiple types of custom screening needs for our entire community of Wonoloers and Requestors.
The Trust Operations team at Wonolo is dedicated to custom screening and pre-job screening procedures and consists of a skilled group responsible for evaluating ICF, Drug Screening, Custom BGC and MVR Requirements, and other types of screening needs our customers require. They design and verify both compliance and non-compliance screening needs, as well as verify and update Wonoloer profiles, job templates, and external facing communications needed to support these initiatives.
Our ideal candidate will be a good person who is also committed to doing good work. Are you excited about working with a close-knit team at a mission-driven, US-based technology company? If this is who you are or you can and desperately want to be, please read on!
We welcome qualified candidates located anywhere in the Philippines #LI-Remote.
What you'll do:
- Reviewing the Wonoloers Immigration Compliance Form (ICF) and International Traffic in Arms Compliance (ITAR). The team will check all submitted ICF/ITAR forms and update Wonoloer's profile in Admin and our tracker based on the outcome.
- Help in monitoring fill rate for all Customers requiring MVR, ICF, Drug Screening, and custom screening BGC requirements to support Demand teams as well as Wonoloers who are going through pre-job screening requirements.
- Work alongside Program Leads and Team Leaders on Trust Ops to help implement, test and/or pilot, new custom screening workflows and processes to streamline efficiency.
- Monitor the progress, deny, suspend, or certify Wonoloers who submits for pre-job screening badges, such as MVR, Drug Screening, Custom BGC, and other types of screenings required prior to a worker starting a job.
- Submit requests to our vendors such as Evident and Yardstik to initiate appropriate pre-job screening requirements.
- Execute sending comms to assist worker go through the funnel process to avoid worker churning
- Become an expert user of our system. You will be involved in learning our product from a functional perspective and then helping our Wonoloers with their questions and addressing their problems and concerns.
- Work virtually through our support platform. Deliver a customer support experience that is both amicable and professional through interactions via text, call, and email with our users (if needed).
Who you are:
- You’re seeking a group of individuals who can help elevate your career to new heights, and you’re prepared to invest the effort required to achieve that goal.
- You are able to seamlessly shift to multiple channels or intake processes, raise issues respectfully, while keeping timelines or priorities on track.
- You enjoy being able to work on new things and test new processes and you aren’t discouraged if you need to shift gears or start from scratch in order to provide the best experience possible.
- You possess a mindset focused on personal development and consistently pursue feedback, knowledge acquisition, and advancement.
- You have a strong concern for individuals, influence, and aiding others in realizing their maximum potential.
- Regardless of whether it’s a team member or a stranger, you display humility, kindness, and respect toward everyone.
- Easily adapt to changes in task workload.
- Demonstrating a keen eagerness to acquire fresh knowledge and skills.
- You enjoy being involved in pioneering endeavors or innovations with significant potential.
- You’re able to work remotely from home with access to reliable/strong WIFI and a working environment.
- You must be fluent in English and have great written and verbal communication.
- You must work US time zone hours, 40 hours per week.
If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.
Nice to haves: (Optional)
- Experience with multiple platforms like 123Form, Unbounce, Zapier, Typeform, Iterable, Asana, and more.
- Perform other duties as assigned.
- Manage project management tools such as Jira or Asana, and other tools
Benefits and perks:
- The opportunity for growth in a mission-driven and well-funded start-up
- Health insurance for the principal member including dental and vision
- Company laptop
- Paid time off, Holiday pay, and Unpaid time off
- Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo
- Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses
- Ability to work from anywhere in the Philippines (no more commutes!)
- Team outings, happy hours, company off-sites, and more!
About Wonolo:
Wonolo is a two-sided job marketplace that serves over 2 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John's, and thousands more.
We are a remote-first company with 200+ full-time employees, and quickly scaling our team within the United States, Canada, and Latin America. We are well-funded and backed by leading investors including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others.
Learn more about us:
Commitment to Diversity, Inclusion, Equity, and Belonging
Wonolo welcomes you as you and celebrates our collective diversity. We work to serve the underserved, and we are built on the strength of our entire community. We are especially interested in candidates who represent different cultures, perspectives, and backgrounds as these empower our team to come together to make the best decisions and the biggest impact.
Wonolo is an equal-opportunity employer. We work to ensure all people feel supported, empowered, and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups such as Whammies of Color and Allies at Wonolo (WoCAW), Women of Wonolo (WoW), Parents of Wonolo (PoW), and People Out at Wonolo and Allies (POWA). Individuals seeking to work at or with Wonolo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.
Wonolo Privacy Statement
By providing your personal information and/or submitting your application, you agree that Wonolo may use your personal information for the purposes of carrying out its recruitment and hiring process, which may include, but is not limited to, reviewing your qualifications, verifying your information, communicating with you about the recruitment process, and retaining your personal data as otherwise needed for recruitment-related activities.
Information you provide Wonolo as part of the recruitment process is accessible only to those Wonolo employees and other third-party service providers involved with Wonolo's recruitment, interview, and onboarding process. Wonolo does not disclose your personal information to any third party in a manner that would be considered a sale under applicable laws. By providing your personal information as an applicant for this position or any other position at Wonolo, you agree that your personal data may be transferred and/or disclosed to Wonolo's third-party providers. This may include transfers to servers and databases outside the country where you provided Wonolo with your personal data.
Wonolo does not accept agency or consulting resumes. Please do not forward resumes to our job postings, email alias, Wonolo employees or any other organization location. Wonolo is not responsible for any fees related to unsolicited resumes.