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Specialist, Wonoloer Retention & Engagement



Posted on Tuesday, June 18, 2024
Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes. Wonolo recently raised $140M in growth funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.
We are looking for a Specialist, Wonoloer Retention & Engagement to work with Wonolo’s Service Innovation and Enablement team. You will be employed by a third-party legal entity authorized to do business in the location in which you reside and you will provide contractual services to Wonolo’s Service Innovation and Enablement team.
In this role, you will conduct friendly and professional customer outreach to Wonoloers, prioritizing long-term workers. You will launch campaigns, conduct calls, share surveys, manage worker attendance, and more. You will pilot new ops programs while assisting internal stakeholders with urgent requests. Attention to detail and flexibility are crucial qualities for this role. You will communicate with Wonoloers over email, SMS, and phone. Candidates, therefore, must have strong communication skills to address all questions and confirm what is needed, while speaking accurately and efficiently.
The Wonoloer Retention & Engagement team manages a range of initiatives designed to improve Wonolo’s ability to identify, onboard, and retain quality job seekers interested in consistent & reliable work.
Our ideal candidate will be a good person who is also committed to doing good work. Are you excited about working with a close-knit team at a mission-driven, US-based technology company? If this is who you are or you can and desperately want to be, please read on!
We welcome qualified candidates located anywhere in the Philippines #LI-Remote.

What you'll do:

  • Execute operational tasks that support Wonolo’s strategic objectives, including Wonoloer outreach, long-term job sourcing, ongoing worker attendance monitoring, and more.
  • Assist internal stakeholders by creating fill-rate campaigns, job push comms, smartcards, and other user outreach.
  • Review Wonoloer performance to identify strengths and areas for improvement, enhance productivity, and support professional growth.
  • Review Wonoloer feedback to propose ways to improve job satisfaction and work environments, in order to drive long-term job retention.
  • Adhere to established policies, procedures, and compliance to meet quality standards.
  • Be proactive in calling out trends and providing feedback on customer pain points, product feature gaps, and internal system challenges to help Wonolo improve the Customer and Wonoloer’s experience
  • Meet productivity targets and defined timelines to meet customer Service Level Agreements (SLAs).
  • Become an expert with Jira, our intake tool for internal ops requests, and drive improvements to our SLAs with rapid execution.
  • Promote strong team morale and conduct, including high engagement levels and schedule adherence.

Who you are:

  • You’re seeking individuals who can help elevate your career to new heights, and you’re prepared to invest the effort required to achieve that goal.
  • You possess a mindset focused on personal development and consistently pursue feedback, knowledge acquisition, and advancement.
  • You have a strong concern for individuals, influence, and aiding others in realizing their maximum potential. Regardless of whether it’s a team member or a stranger, you display humility, kindness, and respect toward everyone.
  • Easily adapt to changes in task workload.
  • You are demonstrating a keen eagerness to acquire fresh knowledge and skills.
  • You enjoy being involved in pioneering endeavors or innovations with significant potential.
  • If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.

Benefits and perks:

  • The opportunity for growth in a mission-driven and well-funded start-up
  • Health insurance for the principal member including dental and vision
  • Company laptop
  • Paid time off, Holiday pay, and Unpaid time off
  • Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo
  • Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses
  • Ability to work from anywhere in the Philippines (no more commutes!)
  • Team outings, happy hours, company off-sites, and more!
About Wonolo:
Wonolo is a two-sided job marketplace that serves over 2 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John's, and thousands more.
We are a remote-first company with 200+ full-time employees, and quickly scaling our team within the United States, Canada, and Latin America. We are well-funded and backed by leading investors including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others.
Learn more about us:
Commitment to Diversity, Inclusion, Equity, and Belonging
Wonolo welcomes you as you and celebrates our collective diversity. We work to serve the underserved, and we are built on the strength of our entire community. We are especially interested in candidates who represent different cultures, perspectives, and backgrounds as these empower our team to come together to make the best decisions and the biggest impact.
Wonolo is an equal-opportunity employer. We work to ensure all people feel supported, empowered, and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups such as Whammies of Color and Allies at Wonolo (WoCAW), Women of Wonolo (WoW), Parents of Wonolo (PoW), and People Out at Wonolo and Allies (POWA). Individuals seeking to work at or with Wonolo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.
Wonolo Privacy Statement
By providing your personal information and/or submitting your application, you agree that Wonolo may use your personal information for the purposes of carrying out its recruitment and hiring process, which may include, but is not limited to, reviewing your qualifications, verifying your information, communicating with you about the recruitment process, and retaining your personal data as otherwise needed for recruitment-related activities.
Information you provide Wonolo as part of the recruitment process is accessible only to those Wonolo employees and other third-party service providers involved with Wonolo's recruitment, interview, and onboarding process. Wonolo does not disclose your personal information to any third party in a manner that would be considered a sale under applicable laws. By providing your personal information as an applicant for this position or any other position at Wonolo, you agree that your personal data may be transferred and/or disclosed to Wonolo's third-party providers. This may include transfers to servers and databases outside the country where you provided Wonolo with your personal data.
Wonolo does not accept agency or consulting resumes. Please do not forward resumes to our job postings, email alias, Wonolo employees or any other organization location. Wonolo is not responsible for any fees related to unsolicited resumes.