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Business Office Associate



Oakland, CA, USA
Posted on Saturday, January 14, 2023

The Business Office Associate is responsible for processing and filing paperwork with the appropriate state and county municipalities to establish or transfer the ownership of a motor vehicle. The Business Office Associate will ensure the accuracy and efficiency of processing vehicle titles by verifying title information is correct which includes maintaining knowledge of current laws regarding vehicle titles, and interacting with customers and regulatory agencies to resolve title issues.

The Associate is responsible for assisting customers through the paperwork process associated with vehicle sales and supporting the functions of all store departments. By assuming responsibility and accountability, the Associate ensures that our customer’s experience with Shift exceeds their expectations.

What You Will Do:

  • Processes vehicle titles with precision and accuracy.
  • Understands and follows corresponding state titles processing guidelines.
  • Responds to customer inquiries via email, texts and phone requests in a professional and timely manner.
  • Provides customer service by greeting customers and guiding them through the paperwork process.
  • Verifies legal transfer of documents for the Department of Motor Vehicles for all states.
  • Completes administrative tasks to support all store departments.
  • Issues payments for vehicles acquired.
  • Manages daily deposits that include Brink pick-ups.
  • Prepares outgoing FedEx and USPS shipments.

What You Will Bring:

  • The ability to be able to work evenings and weekends. Our office is open Monday to Saturday 10 - 8pm and Sunday 11 - 7pm.
  • Ability to multitask in a fast-paced, high volume environment.
  • A keen eye for detail; thoroughness is critical.
  • Customer facing experience with a high level of professionalism.
  • Must be able to communicate effectively in all forms of communication including email, text and in-person.
  • Ability to read and interpret documents such as sales agreements, tax and title documents, and procedure manuals.

Preferred Experience:

  • Previous automotive dealership experience in a similar role; deep understanding of all aspects of finance and paperwork related to delivering vehicles to customers.
  • Experience using DMV processing services (Dealertrack, DMVdesk, etc).
  • Understanding of DMV laws, regulations, processes, and forms necessary to facilitate vehicle transactions.
  • Experience with DMV titling and preparing documents.
  • Experience with Salesforce and Hubspot.

About Shift

We’re a tech company who has built an e-commerce marketplace for customers to buy and sell used cars, all while having an experience that is fun, fair and accessible. We’ve set out to transform a huge industry using cutting-edge technology, and bring transparency and convenience to the car buying and selling process.

We aren’t stopping there. We bring that same transparency and convenience to car ownership too, with payments, maintenance, and insurance in one easy app. At Shift, we’re building the tools that empower people to buy, own, and sell the cars that make life go.

Shift is an Equal Employment Opportunity Employer

Shift prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Shift conforms to the spirit as well as to the letter of all applicable laws and regulations.

So what does that mean?

Shift is committed to the belief that all individuals deserve uncompromising respect, and we recognize and celebrate each person's uniqueness and individuality. All of us together fabricate the DNA of what makes Shift such a collaborative, powerful, and authentic place to work.

Shift is dedicated to ensuring that diversity helps our employees, customers, vendors and communities reach their full potential. We strive to maintain a diverse workforce that represents and meets the needs of our customers and the communities where we work and live.