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Product Management Intern



Raleigh, NC, USA
Posted on Thursday, June 27, 2024

Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters, and we're hiring for a Product Management Intern who will thrive in a dynamic high-growth start-up environment.

Product Management at Relay sits at the center of the organization and has the responsibility of connecting the dots between customer needs, market opportunities, and technical innovation to help set the strategy and direction for the product and the entire company. This role has a tremendous opportunity to learn product management within a scaling startup alongside a veteran team with decades of software and startup experience. The responsibilities of the role will change and expand significantly over time as the individual learns our business and expands their skills. This role will support the broader Product Management team by conducting market research, gathering customer insights through customer observation and interviews, and by analyzing quantitative product usage data.

Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights. Here at Relay, we've designed, built and launched an entirely new product category and we're disrupting the handheld radio industry. What is it? A simple, rugged, internet-enabled smart-device, and all the software that runs with it, for B2B clients and frontline workers across multiple industries and verticals. We've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities.

This role will be based in our North Hills, Raleigh, North Carolina HQ and we work in a hybrid model with 3 days in the office, 2 days remote, During the summer, the Product Management Intern will be required to be in the office 2-3x per week. If the internship is extended into the Fall Semester, in-office needs will be re-assessed.

Primary Responsibilities

  • Visit Relay customers or perform virtual interviews and learn to gather insights about how they use Relay and what barriers they face to more effectively integrating Relay into their operations
  • Perform market and competitor analysis to better understand new market segments and the existing solutions that Relay will have to displace
  • Meet regularly with Ops and Sales teams to gather customer feedback and other product insights
  • Learn to synthesize customer insights and connect them with our macro strategic objectives

Knowledge, Skills and Experience

  • Education: Active rising 3rd or final year Student studying Business, Economics, Entrepreneurship or other related field
  • Work Experience: Past Internships and/or work experience in a related financial, product or software field
  • Ability to deal with ambiguity and shifting priorities
  • Strong desire to succeed and the ability to self-motivate
  • Curiosity and a constant desire to learn (evidenced by being a being moderate to high volume reader or consumer of podcasts in fields related to business and technology)
  • Eagerness to actively engage with customer and co-workers
  • Willingness to travel
  • Entrepreneurial interest and passion for the startup space