About the Role – You will:

• Support problem-solving portfolio at the Proterra Powered facility in Greer, SC.
• Lead and Coach teams on problem solving, develop associate/team competency in a variety of problem-solving methods and tools to solve technical problems effectively and efficiently.
• Integrate structured problem solving into the day-to-day standard work at Proterra.
• Ensure on time resolution of issues providing systemic approach and prevent recurrence guidelines.
• This position will provide comprehensive support to Proterra Powered Quality and other leadership team.
• Must work with customer needs and passionate about exceeding their expectations
• Act as the key quality contact for problem solving activities and technical reviews (onsite, offsite) and deliver results to customers as well as internal stakeholders.
• Responsible for issue resolution and quality improvement in the market and/or customer locations, including development issues, production issues, warranty and recall campaigns and promote proactive actions.
• Collaborate with the product engineering and advanced manufacturing organizations to collect and analyze problems in development.
• Other duties, projects assigned by the Proterra leadership and management.

About Our Group:

• As strategic partners, the Quality team strives to ensure that our values, culture, and engagement always allow us to do great things for our company.
• We strive to provide the highest-level service and support to our clients every day.
• We work collaboratively to build strong relationships with our clients, partners, and own team.
• We treat each other with respect……and always try to have a little fun every day!
• This position will be part of the Enterprise Quality group that supports Proterra Powered all aspects of the business including design, development, customer and operations in Greer, SC.
• You will report to the Staff Engineer- Problem Solvingand collaborate with cross functional team including but not limited to direct customers, Operations and Quality in Greer, SC and Engineering in Burlingame, CA.
• You will work on special projects assigned by the Director of Powered Quality and collaborate with other members located throughout North America.

About You:

• Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization and active coordination with other departments
• Customer-focused attitude, with high level of professionalism and discretion
• Ability to maintain strict confidentiality, establish trust and credibility, act with complete integrity, and help others to maintain the same expected performance standards.
• Detail-oriented, resourceful, diligent, and works under pressure with tight schedules that may require extra hours to meet deadlines.
• Critical thinking and ability to convince team with data.
• Strong time and data management, exceptional organizational skills.
• Sound judgment and expert problem-solving skills.
• Excellent communication and collaboration skills.

Your Education and Experience Includes:

• Bachelor’s degree in mechanical or electrical engineering, Masters’ preferred or equivalent experience.
• 10+ years’ manufacturing / quality experience in a fast-paced customer focused environment – automotive experience preferred.
• 3-5+ years of proven track record in problem solving projects that resolved critical bottlenecks. delivered cost saving and impact to the organization and/ or customer.
• Ability to resolve problems with the ultimate focus on ensuring prevent recurrence and ability to coach / mentor team members.
• Prior working experience on DFM, DFA and DFS techniques implementation within manufacturing industry, automotive products preferred but not required.
• Formal problem-solving certification(s) from a recognized institution (Shanin Journeyman or Reliability Engineer, Lean 6 sigma Black Belt,), strongly preferred
• Demonstrated experience coaching multiple problem-solving methodologies such as Shainin, Red X, DMAIC-R, Practical Problem Solving, Kepner Tregoe (KT), and Lean Six Sigma or similar.
• Extensive experience working and implementing problem solving tools and techniques including but not limited to 8D, 5Why, IS/IS NOT, Fault tree analysis, A3, including risk-based approach using AIAG-VDA FMEA, AIAG CQI 20 or similar.
• Knowledge and understanding of ISO 9001 and IATF 16949 quality systems, AIAG, VDA standards.
• Experience with measurement techniques and measurement data analysis in mechanical, electrical, temperature using industry standard devices.
• In depth understanding of statistical tools and techniques including but not limited to Probability studies, MSA, Gage R&R, capability studies.
• Strong focus on data and data driven approach with an ability to present the solution using analytical techniques and results.
• Design for six sigma (DFSS) understanding, strongly preferred.
• Proficient computer skills that may include the following applications: Microsoft Office Suite, Oracle, Arena, 3DX, MS Teams, jira, confluence, or similar applications
• Physical Demands:
• May work various shifts as needed; may be requested to travel to Proterra or supplier locations.
• Lift up to 25 pounds and occasionally 50 pounds.
• Able to walk, stand, crouch, bench, kneel, lift, carry and reach as needed in large and tight spaces.
• Good eye/hand coordination and ability to identify color variations, depth perceptions and close or distance visual items.
• Manual dexterity with occasional repetitive finger motion.
• Environmental Demands:
• Ability to work in manufacturing environment with extreme heat and cold conditions.
• Wear protective clothing or respiratory protective equipment.
• Works with irritant chemicals, gases, etc.

Location: Greer, SC (onsite)

Travel: 10 - 25%

Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify).