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Business Operations Sr. Manager



Mexico City, Mexico
Posted on Thursday, November 16, 2023

We are rapidly expanding and looking for a Business Operations Manager to support the Operations teams. The team works collaboratively with Sales, Risk, Finance, and Product to support existing and new product lines. This is a perfect opportunity for someone who combines exceptional business acumen and a strong background in data analytics, thrives in a fast-paced environment, and enjoys working collaboratively to solve operational problems across a broad spectrum of disciplines. The candidate must leverage data-driven insights to inform and execute high-impact business strategies and excel at problem solving and project management. This role will directly support the rapid growth of ProducePay.

A successful candidate will have a broad understanding of business operations, and exceptional data analytics and organizational skills. They must also be comfortable juggling multiple tasks while meeting hard deadlines. They should have experience managing teams and driving cross-functional projects end-to-end. Additionally, they are proficient in data analysis and visualization tools such as Python, R, Tableau, etc., and have experience designing executive dashboards for performance tracking. When faced with a difficult problem they don't hesitate in gathering input and engaging others to solve the puzzle. A love of the details, with excellent verbal, written, and presentation communication skills is a must. You are confident in your ability to drive teams to action, execute projects on time, and are known as a team player.

Responsibilities include:

Program and Project Management

  • Owning medium/large or function-specific projects. Planning and executing strategic projects to completion while maintaining aggressive delivery schedules and holding stakeholders accountable to deadlines
  • Liaising across functions and business units to ensure process changes occur around product launches and process redesigns
  • Anticipating and identifying dependencies and leveraging multiple sources of information simultaneously
  • Preparing realistic and driver-based estimates of resource requirements (e.g., budget, headcount) needed to accomplish team objectives
  • Balancing urgent and effective action, and taking initiative to resolve problems; holding internal stakeholders accountable where appropriate
  • Supervising and training business analysts to effectively manage sub-processes and supporting projects

Business Operations, Strategic Planning, and Reporting

  • Analyzing data, designing and developing data models, creating reports and dashboards, and providing actionable insights to support data-driven decision-making and improve business performance.
  • Leading and taking ownership of financial and data analysis in support of strategic objectives
  • Developing materials to facilitate cross-functional team discussions as well as communicate with senior executives and the board of directors
  • Supporting development of long-term strategic roll-out of new products and services, enhanced my primary and secondary market research

Process Improvement

  • Lead and execute root-cause analysis to determine reasons behind issues and recommend counter-measures to improve operational efficiency
  • Driving process improvement and effectiveness including troubleshooting operational issues as they surface
  • Developing and implementing best practices across operating rhythms and routines
  • Supporting day-to-day operations as needed to ensure process improvements are implemented
  • Bachelor's degree from an accredited college or university, preferably in business, or engineering (computer science is a plus)
  • 2+ years of experience with data analytics software (Python desired, R, or other) or recent completion of Data Analytics certification.
  • 7+ years of relevant work experience in management consulting, tech, operations, project management, or related experience
  • Experience leading and managing teams of 2-5 people, either as a direct supervisor or in a cross-functional capacity
  • Proactive, self-starter who likes to work in a fast-paced start-up environment, with extreme attention to detail and strong communication skills
  • High level of organizational capabilities and ability to drive projects through from start to finish in a complex, cross-functional environment, collaborating across all levels of an organization
  • Highly analytical: you can not only come up with an idea (the "what's"), but the "why's", "how's", and "when's", too... along with the data to back it up
  • Proficiency in executive communication tools (Powerpoint, Google Slides) and familiarity with data visualization tools (Power BI, Tableau, etc.)
  • Experience driving strategy and market research projects, leveraging both primary and secondary data sources
  • Competitive salary
  • Mexican Legal Compliant Benefits
  • Major Medical Expenses (Includes Vision and Dental)
  • Minor Medical Expenses
  • Life Insurance
  • Monthly work-from-home stipend
  • Monthly cell phone stipend
  • Professional Development Support
  • Employee Referral Bonus