✨ One platform, a whole world of opportunity

Right now, the best jobs are limited to people in a handful of the world’s wealthiest cities, yet brilliant people are everywhere. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere.

When it comes to global employment, we walk the walk. We’re proof that companies don't need an office to create a highly-engaged culture. Since the company’s inception in January 2020, Oyster has:

🌏 Created a fully-distributed, vibrant team of 500+ employees across 60+ countries

👩‍💻Featured in Forbes having ranked #9 in Flexjobs Top 30 Companies for remote jobs

🌈 Established a diverse leadership team and an employee base that’s 60% female

🏆 Achieved one of the highest employee engagement scores in its class

🦄 Raised $286 million to date, with a current valuation of $1.2 billion!

💚 B Corp status achieved in 2023

Our momentum speaks to the power of global employment—and we’re just getting started! If you want to change the world with Oyster and be empowered to work remotely while doing so, we’d love for you to apply!

👩‍💻 The Role

Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience for our new hire, this role requires you to be based within - 4 / + 4 UTC.

As a key member of the Customer Success POD at Oyster, you will focus on creating and optimizing communications for our Team Members and Customers. You will be on the front line with cross-functional teams representing our customers and making sure we have one single tone of voice through the entire company. You will partner closely with multiple teams to make sure Customers and Team Members receive the level of information they need in a timely manner; first through regulatory communications to insure compliance with local laws and regulations for instance. Then, through engagement communications to address some of our customers in a one-to-many approach. This role is crucial in maintaining clear and effective communication channels with our customers and will directly impact customer satisfaction and engagement through strategic communication planning and execution.

Key Responsibilities

Service Communications (50-60%)

• Draft and review operational email communications for various audiences including regulatory updates, policy changes, system maintenance notifications, and compliance alerts

• Manage and triage incoming service communications requests through Asana, ensuring timely response and appropriate escalation

• Maintain and update the service communications calendar to coordinate timing of critical announcements and avoid communication overload

• Collaborate with legal, compliance, and operations teams to ensure accuracy and completeness of service-related messaging

Engagement Communications (30-40%)

• Create targeted audience lists using Looker based on customer segments, lifecycle stage, and engagement history

• Develop and maintain customer email cadences that nurture relationships throughout the customer journey

• Draft quarterly customer newsletters featuring product updates, success stories, and industry insights

• Support CSM initiatives including customer awards programs, webinars, educational events, and customer advocacy campaigns

• Design and execute engagement campaigns to drive product adoption, feature awareness, and customer retention

Continuous Improvement Projects (10%)

• Update and maintain communication playbooks, templates, and style guides to ensure consistency and efficiency

• Analyze communication performance metrics and implement optimizations to improve open rates, engagement, and customer satisfaction

• Research and recommend new tools, processes, or strategies to enhance communication effectiveness

• Document best practices and create training materials for cross-functional teams

Core Requirements

• 3+ years of experience in Content Creation or Communication specialist, preferably in a SaaS or technology company.

• Ability to understand Customers expectations and their lifecycle.

• Good organizational skills to balance routine tasks with emerging communication needs.

• Passionate about Customer Experience.

• Excellent written and verbal communication skills.

• Problem-solving and autonomy skills.

• Process-minded with a focus on scale and efficiency for your work.

• Comfortable working remotely and adapting to asynchronous communication.

• Willingness to learn and grow, and capacity to take initiatives.

• Strong attention to detail and ability to manage multiple projects simultaneously.

• Experience with form creation and survey tools (Typeform).

• Proficiency in Hubspot for email marketing and workflow management.

• Ability to use data visualization tools (Looker)

• Interest in Oyster's social impact mission and global employment opportunities.

• [BONUS] Project management experience

• [BONUS] Knowledge of tools like Asana, Notion, and Slack is beneficial.

• [BONUS] Familiarity with the EOR or HR industry is a plus.

• [BONUS] Proficiency in languages other than English is an asset.

You'll also need

• A reliable home internet connection (or be able to get one)

• Fluent English language skills

🦪 How we work together at Oyster

Our values guide the work we do, the decisions we make, and the culture that makes us special. We elevate talent. 🙌 We build trust. 🤝 We thrive together. 🌍

Our mission is to create a more equal world—one global hire at a time. Everything we do ladders up to our mission—and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.

We embrace asynchronous communication and collaborative work—and we share how we work in the Oyster Public HQ —to help other global teams learn from our experiences.

💌 How YOU work

Different countries have different statutory benefits, different cultures have different norms, and different people have different needs! In order to best support and encourage our diverse team, we’ve created How YOU Work; a program of policies, practices, and perks to support your whole human experience as an employee at Oyster.

• Work from anywhere: Oyster is a borderless, HQ-less company. As long as your work gets done on time, your team has the support they need, and you're authorized to work where you live, the world is truly your Oyster.

• Paid time off: We’re all about taking breaks—we all need it. Oyster provides employees with 40 days off each year, which includes public/bank holidays and vacation/holiday leave (unless your country mandates more).

• Mental health support: We consider your mental health a top priority. We offer access to Plumm, a mental well-being service, to support your mental health.

• Wellbeing allowance: Each month, Oyster will top up your ThanksBen wallet with a wellbeing allowance. You can get pretty much anything that your heart desires! ThanksBen offers a wide array of options for spending your wellbeing allowance. Check out their benefits catalogue here for inspiration.

• Flexible parental leave: Families are created in lots of different ways. Our parental leave policy applies to all employees who are becoming parents, regardless of how they become a parent. Oysters are eligible for a minimum of three months of paid parental leave and your job will be held for 12 months (or longer if required by local jurisdiction).

• WFH stipend: Stipend to spend on your laptop and any other equipment you need for your home office; we'll get you up and running in no time!

✨ The best jobs should be available to everyone

At Oyster, we celebrate a variety of perspectives and experiences and we’ve intentionally built our product and our company with an inclusive, global mindset. We know from experience that people from underrepresented groups often don’t apply for roles they don’t feel they meet all the criteria for. We’re committed to elevating talent by creating a trust-based environment where we can all thrive together. So if you think you have what it takes, but don’t necessarily check every single box, please consider applying. We’d love to hear how you might contribute to our mission and our team.

Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations.

Our available positions are published on our careers page and should you be invited to interview with us, our recruitment team will only ever contact you directly from an @oysterhr.com email address. We will never ask you to send us money as part of a job offer. If you receive a suspicious email relating to opportunities at Oyster from any other email domain where someone is claiming to be a part of our recruitment team, or are directed to anywhere other than www.oysterhr.com/careers to view our available jobs we encourage you to submit a report through our Compliance and Ethics Helpline.