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Field Engineer (Mexico)

Motive

Motive

Mexico · Remote
Posted on Wednesday, May 22, 2024

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

As a Motive Field Engineer, you will be a key member of the Supportability Field Engineering team and be the first Field Engineer for Motive in Mexico. Both a technologist and a resourceful problem solver, the successful candidate will possess a deep understanding of Motive Hardware, industry best practices, diverse Vehicle and Equipment types, and optimal installation practices. You will be the role model to others for Motive Hardware knowledge, and standards of quality.

The ideal candidate will be a Computer Electronics expert, with a passion for Hardware and Quality. Not afraid to own challenges and be hands on with the Customers, Hardware, and its deployment life cycle.

A Field Engineer will be driven by quality, have a knack for prioritization, and enabling others to seamlessly deploy Motive Hardware. You will be the best in the world at installing Motive products. As a Field Engineer, you will have an amazing opportunity to shape the way we deploy our hardware, and ensure Supportability of it. You will play a key role in creating and delivering Technical Installation training and certification content. You will also be participating in our Alpha & Beta programs for new product development, providing integral feedback. We are looking for candidates with a solid computer electronics background and hands-on experience in deploying hardware at scale to join our team. Automotive / Logistics experience is a plus. This role is ideal for an engineer who is a strong, independent worker ready to take on new challenges, and eager to work with cutting edge technology.

The person in this role will be required to travel 30-40% of the time.

What You'll Do:

  • Become Subject Matter Expert on the Motive Hardware & Software Product Suite
  • Become Subject Matter Expert on Motive Hardware deployment and Installation Practices.
  • Provide strategic onsite presence to Install, Supervise,Troubleshoot, QA, and Support Motive Implementations.
  • Participate in Motive Alpha & Beta New Product development by performing Installation and Testing.
  • Building and delivering installation partner training content and certification programs.
  • Training & Certification of Third Parties on Motive Installation Standards.
  • Key stakeholders in building and maintaining online installation help center with articles, how-to-guides and additional resources.
  • Ensuring on-site efficiency and safety at all times
  • Build a Hardware Lab for using and testing Motive Products yourself.

What We're Looking For:

  • 6+ years relevant experience (as a Field Engineer installing hardware at customer sites, or combined with IT Administrator /Support with hardware , automotive installation)
  • Bilingual Spanish & English
  • Bachelor's Degree or + 2 Years Relevant Experience or Certification
  • Must demonstrate strong Computer Electronics / Hardware proficiency
  • Strong work ethic and a commitment to excellence.
  • Strong problem-solving and critical thinking skills.
  • Ability to handle high-priority and time-sensitive technical scenarios.
  • Confident in customer-facing roles, providing training, support, and assistance.
  • Learning of the Automotive & Logistics Industry Required, prior experience is a plus.
  • Motive Product use (in lab) & Expertise required.
  • Ability to travel 30-40% of the time throughout Mexico
  • Must already be located in Mexico (and within the Mexico City Metropolitan area preferred)
  • Please submit your resume/application in English to be considered
  • This is a full time opportunity with Motive (this is not a contract/temp position)

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

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