Role Summary (Impact in this Role): Objective / Purpose of the Position

Fictiv’s Accounts Receivable team helps us grow our business by facilitating a smooth, efficient stream of payments from our customers. This customer facing role maximizes revenue and effectively manages customer accounts while maintaining the highest levels of customer satisfaction. This person will perform a variety of critical tasks related to the revenue cycle including invoicing, collections, customer credits, sales tax, and revenue. Our Accounts Receivable Agent will be responsible for also driving key process improvements and implementation of best practices for Fictiv.

Areas of Responsibility: Essential Functions

• Effectively manage relationships with a high degree of integrity, accuracy and professionalism
• Maintain consistent contact and communicate effectively with individuals at multiple levels of an organization, both internally and externally
• Review sales orders and delivery orders for completeness
• Preparation of customer invoices
• Application of customer payments
• Be the primary point of contact between customers and our manufacturing team for questions related to fulfillment and payment
• Calculation of monthly revenue and accrual (deferred revenue and unbilled receivables) entries
• Calculation and remittance monthly sales taxes via automate system (Avalara)
• Development and implementation of best practices and company policy related to the revenue cycle, and preparation of desktop procedures
• Enter journal entries in ERP system (NetSuite)

Desired Traits: Distinguished skills, abilities, features, character, and quality.

• Outstanding communication skills, both written and verbal; ability to influence action and generate results
• Decision making ability; meet targets and work under pressure.
• Ability to establish, facilitate, and lead service and process improvement sessions with a range of business stakeholders.
• Ability to build strong, trust-based relationships with a bias toward driving efficiencies in payment streams..
• Adept at shifting priorities while maintaining a high degree of organization and control.
• Ability to manage multiple tasks and projects simultaneously.
• Ability to recommend actionable insights from projects and lead projects autonomously.
• Demonstrated ability to work with geographically dispersed teams.
• Ability to exercise good judgment within broadly defined practices and policies.
• Excellent decision-making skills and the ability to actively contribute and work in a collaborative environment as a team player.

Physical Demands

• Excellent verbal and written communication skills
• Excellent leadership and collaboration skills and the ability to lead large projects autonomously.
• Exhibits a high level of initiative and integrity and is empathetic to the needs of individuals across the organization
• Strong problem solving and critical thinking skills.
• Strong project management, presentation, and public speaking skills.
• Self-starter who’s comfortable with ambiguity, asking questions, and adept at shifting priorities
• Strong customer service skills with proven service mentality
• Strong in documenting business processes and communicating system requirements

Desired Traits: Distinguished skills, abilities, features, character, and quality.

• Bachelor’s degree in accounting, finance, or a related area
• 5+ years work experience in Accounts Receivable, Collections or revenue, with preference to rapidly growing and high volume transactions. Manufacturing experience is a plus.
• Solid experience in a customer facing environment
• Strong analytical skills, communications, and working in a collaborative environment stressed
• Microsoft Office, Salesforce, Asana, Vertex or Avalara, both open source and major ERP (NetSuite, etc) experience preferred