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Associate Technical Program Manager - US Manufacturing Partner Support

Fictiv

Fictiv

IT, Customer Service, Operations
Indianapolis, IN, USA · Bengaluru, Karnataka, India · Sterling, VA, USA
Posted on Thursday, July 11, 2024

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster

Fictiv, coined the “AWS of manufacturing,” is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software. Come join our growing team!


What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old-school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of jobs out there. The question is whether any of them will help you grow in your career. Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered? At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Join Us in Building the Future: Associate Technical Program Manager - Manufacturing Partner Focused at Fictiv, India

About Fictiv:

At Fictiv, we’re building the operating system for sourcing custom mechanical parts. We manufacture and deliver highly complex, high-quality parts for our Fortune 500 customers who are building the future with products like autonomous electric vehicles, surgical systems, and industrial robots. As we scale our business, we are looking to expand our growth within India.

Role Overview:

As an Associate Technical Program Manager, you will work directly with our manufacturing partners in the United States. Utilizing your engineering background and manufacturing process knowledge, you will manage high mix/low volume projects ensuring they are executed within scope, to customer requirements, and within budget, all while maintaining customer satisfaction. You will ensure a match between our customers’ requirements and the capabilities of the manufacturing partners assigned to each project. You will schedule assigned work orders, address in-process questions from manufacturing partners, provide production status visibility to customers, and mitigate major project risks.

Please Note: Ideal candidates for this role will have between 5 - 7 years equivalent work experience with a minimum of 2 years in a project management role in hardware/manufacturing as an OEM or, ideally, as a contract manufacturer. Also note, this is not a senior level role or a software program management position.

This position supports our US Manufacturing Partners and will therefore require working a shift equivalent to Pacific Time business hours in the United States.

Key Responsibilities:

- Project Management: Manage projects from execution to ensure success by adhering to standards of scope, budget, and timeline.

- Risk Mitigation: Mitigate risks and coordinate with stakeholders to ensure on-time delivery of orders to builders’ design specifications.

- Work Order Assignment: Take ownership of scheduling and overseeing the distribution of assigned manufacturing work orders to manufacturing partners.

- Production Issue Resolution: Address technical questions from manufacturers on how to best manufacture parts and build assigned products.

- Change Order Management: Evaluate and implement post-sale change requests from stakeholders while mitigating associated risks.

- Continuous Improvement: Identify areas for improvement and drive tactical and strategic improvements in the Technical Project Management workflow.

- Communication Management: Communicate proactively with all personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.

- Manage projects throughout entire execution to ensure success by adhering to standards of scope, budget, and timeline.

- Mitigate risks and coordinate with stakeholders to ensure on-time delivery of orders to builders’ design specifications.

- Take ownership of scheduling and overseeing the distribution of assigned manufacturing work orders to manufacturing partners.

- Address technical questions from manufacturers on how to best manufacture parts and build assigned products.

- Evaluate and implement post-sale change requests from stakeholders while mitigating associated risks.

- Identify areas for improvement and drive tactical and strategic improvements in the Technical Project Management workflow.

- Communicate proactively with all personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.

Qualifications:

- Bachelor’s degree in engineering and 5+ years of equivalent work experience with at least 2 years in a project management role in hardware/manufacturing as an OEM or contract manufacturer.

- Strong team orientation, excellent verbal and written communication skills.

- Previous experience working night shifts.

- Fluent in written and spoken English, with experience working in multicultural environments.

- Background in working with at least three of the following manufacturing processes:

- 3DP Printing (Preferred)

- CNC Machining (MUST)

- Rapid Tooling (Preferred)

- Injection Molding (Preferred)

- Urethane Casting

- Sheet Metal Fabrication

- Proven project management skills: scope, timing, and quality management.

- Good understanding of quality management, testing, and logistics.

- Experience working with multiple stakeholders, managing project requirements, aligning expectations, and maintaining project communications through successful project completion.

- Experience in low volume piece part and proto builds (Preferred).

- Excellent problem-solving skills and results-oriented.

- Demonstrated ability to manage delivery schedules across tight deadlines.

- Meticulous, detail-oriented, and inclined towards documentation.

- History of data-based decision making.

- Self-starter, efficient in managing time, and capable of completing work without active supervision.

- Adaptable and gritty, able to work with ambiguous or under-defined processes while achieving project goals.

- Ability to improve the reliability and flexibility of systems.

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Apply Now:

Join Fictiv and play a critical role in building the world’s premier platform for hardware manufacturing.


About Fictiv

Our Digital Manufacturing Ecosystem is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed and delivered to customers around the world.

This transformation is made possible through our technology-backed platform, our global network of manufacturing partners, and our people with deep expertise in hardware and software development.

We’re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth.

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.