Impact In This Role

The Process Engineering team discovers, documents, and designs business processes for Fictiv, that remove inefficiencies and improve productivity. This is accomplished by analyzing workflow impact for multiple functional areas including Operations, Finance, Sales, Marketing, Engineering, Product, Architecture, and Customer Support.

This team sets the stage for ensuring Fictiv's business processes comply with various business standards (ISO, QS, SOC2, etc) and provides the coordination point for cross-functional stakeholders in the Product, Design, Architecture, and Engineering organizations. This team governs the change control and rollout of new business processes and recommends new software to fill any identified gaps in business processes that require automation.The Process Engineering team defines the future of Fictiv (an innovative leader in product manufacturing). Process Engineering is a driving differentiator between traditional contract manufacturing and how Fictiv is disrupting and reducing the inefficiencies/prohibitive costs traditionally constraining new product development.

You will report to the Sr. Process Engineer, striving to move the needle on strategic initiatives by delivering on key strategic milestones. You will be focused primarily on Continuous Process Improvement of Business Processes in multiple functional areas. You will collaborate with cross-functional stakeholders to discover, define, document, optimize and create Business Process workflows in order to provide the necessary controls for efficiency, measurement, and audit of internal processes. Where needed you will recommend software acquisition to fill gaps and inefficiencies. You will partner with the Product, Design, and Engineering teams to achieve these goals.

What You’ll Be Doing

• Perform interviews with internal stakeholders to discover and document their existing workflows and analyze critical pain points.
• Work in swing shift to support U.S and India side of operations
• Identify inefficient systems processes through data analysis and qualitative user research and generate Business Process strategies to streamline critical path processes throughout the business.
• Perform gap analysis on existing Business Processes and provide recommended solutions based on business goals.
• Establish data visualization dashboards on KPIs and customized reports that track Continuous Improvement and operational health metrics.
• Develop release plans and timelines for new feature launches involving Business Process updates.
• Develop creative solutions to apply business logic and ensure that collected data is within required quality standards.
• Drive new Business Process rollout and change management to ensure business readiness and transfer of knowledge for any new process/system, including and development and presentation of any training materials for departmental stakeholders.
• Provide analytic support and business context to identify and drive critical growth initiatives.
  Abilities:
• Are able to make decisions, meet targets and work under pressure.
• Ability to set up, facilitate, and lead service and process improvement sessions with a range of business stakeholders.
• Adept at creating visuals to tell a story.
• Ability to build strong trust-based relationships.
• Adept at shifting priorities while maintaining a high degree of organization and control.
• Ability to manage multiple tasks and projects simultaneously.
• Ability to recommend actionable insights from projects and lead projects autonomously.
• Ability to travel to remote sites. (less than 25%).
• Demonstrated ability to work with geographically dispersed teams.
• Ability to exercise good judgment within broadly defined practices and policies.
• Excellent decision-making skills and the ability to work in a collaborative environment, as a team player.
  Physical Demands:
• Excellent verbal and written communication skills
• Excellent leadership and collaboration skills and the ability to lead large projects autonomously.
• Exhibits a high level of initiative and integrity and is empathetic to the needs of individuals across the organization
• Strong problem solving and critical thinking skills.
• Strong project management, presentation, and public speaking skills.
• Self-starter who’s comfortable with ambiguity, asking questions, and adept at shifting priorities
• Strong customer service skills with proven service mentality
• Strong in documenting business processes and communicating system requirements
  Traits of a Successful Partnership:
• You have a passionate commitment to people and deep empathy for how supporting individuals leads to stronger company culture.
• You’re Collaborative – It is expected that you will partner with various departments to ensure organizational needs are met and to develop strategic programs.
• You will serve as an Advocate – In this role, you will solicit and listen to concerns, and take an active role in resolving problems.

Desired Traits

• 5-7 years experience in B2B product marketing or other relevant position
• B.S. in engineering or B.A. in business, marketing or other relevant field
• You are a strategic thinker, able to translate complex ideas into clear, focused actions
• You are an excellent writer, comfortable developing blogs, brochures, and landing page copy
• You are highly organized and a great project manager, able to keep multiple stakeholders on track toward a launch deadline
• Comfortable working in a Marketing shared services, matrix-driven model
• Experience marketing to a span of personas such as technical audiences (e.g., mechanical engineers) and senior-level executives (e.g., manufacturing, supply chain, procurement)
• Experience working with technology products that have targeted mechanical engineers, manufacturing, supply chain and procurement managers and 3D Printing/Additive experience is a plus

Interested in learning more? We look forward to hearing from you soon.