What’s in it for you?

The Salesforce Engineering Team performs a critical function for Fictiv by managing Salesforce which is part of the framework used to conduct day-to-day business. This team writes code to provide customized application configuration and data structures, customize workflows, implement monitoring and alerting, secure and control access, and integrate business software as a single Fictiv platform. Functional areas supported include: Operations, Finance, Sales, Marketing, Engineering, Product, Architecture, and Customer Support. The Salesforce Engineering Team partners closely with cross functional stakeholders to ensure that Salesforce is properly secured and has managed change control.

This team sets the stage for ensuring Fictiv's business is delivering on KPIs and Sales goals. This team provides inputs for Fictiv’s strategic decision making.

Impact In This Role

The Salesforce Engineering Team implements Salesforce software within Fictiv.

As the Salesforce Architect you will partner with several teams, to focus on changes and improvements to Salesforce functionality in support of business needs. You will also work with the RevOps team supporting Fictiv’s Sales organization and must be a strategic partner in determining best practices.

You will analyze project objectives, design, implement and document solutions, and troubleshoot and solve problems when they arise. You will convert business requirements from the Salesforce Product Owner and map them to technical requirements. You will implement those designs with teams of other Salesforce Developers (both internal Fictiv employees and contractors).

This role requires extensive hands-on experience working with Salesforce CPQ, Sales/Manufacturing Cloud & Service Cloud and Case Management; as well as extensive experience exposing data from Salesforce in integration scenarios. You will be responsible for understanding requirements, defining architecture and working with cross-functional teams to create implementation plans. You will provide thought leadership for all solutions to meet and exceed expectations.

You are accountable for meeting all of Fictiv’s engineering best practices for development, testing, staging and production release of code. Additionally, you will partner closely with Product, Engineering, Integrations and Infrastructure teams to provide these teams guidance and your specific expertise on Salesforce.

What You’ll Be Doing

• Subject Matter Expert on all workflows end-to-end in Salesforce CPA and Salesforce Sales/Manufacturing Cloud, Integrations through Mulesoft with Salesforce, Salesforce Data Modeling and Salesforce development and testing practices.
• Identify dependencies, organize work and unblock development in support of delivery, release, and change management for the business.
• Expert in the Salesforce ecosystem of applications and supporting systems that integrate with Salesforce.
• Partner with all cross-functional teams and external consultants to deliver business value.
• Learn Fictiv’s use of Salesforce, how it is unique to Fictiv’s business workflow (functionality and environment) and recommend steps to adapt and improve the system as a whole.
• Develop solutions cross functionally, owning the implementations needed in Salesforce, including design, implementation, quality control, end-to-end testing plans in multiple environments (dev/test/stage/prod), troubleshooting, bug fixing and post release end user support.
• Own stability of Salesforce while adhering to Fictiv’s engineering standards including, incident management, monitoring, alerting, incident resolution process and disaster recovery.
• Create delivery timelines for implementations, set expectations cross-functionally.
• Collaborate with Product Engineering to ensure changes to event implementations and integrations are gracefully handled in a scalable way within the Salesforce platform.
• Drive daily standups, discovery sessions, backlog refinement, sprint planning and retrospective meetings for the Salesforce team.
• Act as a release manager, approving configuration and coded items to be deployed between environments; this can include from time to time supervising the configuration, quality assurance, testing, and deployment of Salesforce changes.
• Maintain the security and data integrity of Salesforce.
• Research, diagnose, monitor and eliminate when possible performance bottlenecks.
• Mentor less technical team members with best practices.
• Write documentation on technical designs, technical processes, best practices; from time to time this can include providing technical training for cross-functional teams.

Desired Traits

• Masters degree in Information Systems Management (or similar field)
• Salesforce Certification in the following areas (minimum):
• Certified Application Architect
• Certified System Architect
• Certified Data Architect
• Certified CPQ Specialist
• Salesforce Certification in at least 5 of the following areas:
• Certified Integration Architecture Architect
• Certified Development Lifecycle & Deployment Architect
• Certified Identity and Access Management Architect
• Certified Sharing and Visibility Architect
• Certified B2B Solution Architect
• Certified Mobile Solutions Architecture Designer
• Certified Platform Developer 1
• Certified Platform Developer 2
• Certified Advanced Developer
• Certified Force.com Developer
• Certification in at least 2 of the following areas:
• Certified Field Service Lighting Consultant
• Certified Einstein Analytics Discovery Consultant
• Certified Service Cloud Consultant
• Certified Sales Cloud Consultant
• Certified Experience Cloud Consultant
• Certified Administrator
• Hands-on experience with the differences between Sales Cloud environments and Manufacturing Cloud environments.
• 8+ years of advanced implementation building or integrating in a production Salesforce environment with a staged release process.
• 5+ years of hands-on Mulesoft experience.
• Strong unit testing and functional testing skills.
• Strong understanding of Salesforce and Mulesoft best practices and limitations.
• Proven continuous improvement experience in an iterative environment.
• Proven hands-on Program Management and Team Management skills.
• Proven ability to work with remote teams in non-overlapping time zones.
• Proven experience with leading cross-functional initiatives.
• Outstanding ability to communicate both in writing and verbally.
• Outstanding ability to document detailed technical specifications.
• Outstanding ability to organize work.

Abilities

• Make decisions based on data and trade offs; able to justify and defend those decisions, providing insight to the rationale and details when required.
• Meet targets based on published timelines and estimates provided; escalate when missed targets will happen, communicate changes and impacts to timelines cross functionally.
• Work under pressure to triage, prioritize and solve urgent issues when they arise; minimize impact to the business, create plans to fully address/correct/remove temporary solutions once the immediate urgent issue is resolved.
• Lead service and process improvement sessions with a development team given a range of inputs from different business stakeholders.
• Present to groups of people who have mixed levels of technical understanding; being able to simplify and tell a story, creating visuals when required.
• Build strong trust based relationships; showing business stakeholders that they can rely on you to solve their problem.
• Adept at shifting priorities while maintaining a high degree of organization and control.
• Manage multiple tasks and projects simultaneously.
• Recommend actionable insights from projects and lead projects autonomously.
• Drive standards and best practices across the organization; exercising good judgment within a broad set of disciplines.
• Lead a team towards high quality decisions when they have differing perspectives and ideas.
• Provide business context for engineers; highlight technical challenges for non-engineers.

Traits of a Successful Candidate

• Excellent problem solving, decision-making and critical thinking skills.
• Collaborative, a team player.
• Excellent verbal and written communication skills.
• Leadership and considered to be a leader by peers.
• Exhibits initiative, integrity and empathy.
• Enjoy working with a diverse group of people who have strong opinions.
• Comfortable not knowing answers, but resourceful and able to resolve issues.
• Strong presentation and public speaking skills.
• Self-starter; comfortable with ambiguity, asking questions and constantly learning. Never rests on previous successes.
• Customer service mentality; advocates for another person's point of view.
• Methodical and thorough in written documentation and communication.
• Culture oriented; wants to work with people rather than in isolation.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, fingers, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.

While performing the duties of this job, the employee routinely is required to work across time zones; this may require early morning or late evening hours periodically.

Travel

Ability to travel to remote sites in the US, India, Mexico, EU and China. (less than 25%).

Perks and Benefits

• Competitive medical, dental, and vision insurance
• 401K plan
• Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness
• Annual Education stipend
• Parental leave programs
• Paid volunteer days
• Onboarding setup, including: standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need
• And much, much more!

Fictiv is continuing to expand our remote US workforce. Recent hires include professionals located in:

Arizona (AZ), California (CA), District of Columbia, (DC), Delaware (DE), Florida (FL), Georgia (GA), Hawaii (HI), Iowa (IA), Illinois (IL), Indiana (IN), Kansas (KS), Massachusetts (MA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), North Carolina (NC), New Hampshire (NH), New Jersey (NJ), Nevada (NV), New York (NY), Ohio (OH), Oregon (OR), South Carolina (SC), Texas (TX), Tennessee (TN), Utah (UT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY)70,

Base Salary Range: $145,000 (min) to $190,000 (max)

Interested in learning more? We look forward to hearing from you soon.