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IT Support Specialist



IT, Customer Service
Redwood City, CA, USA
Posted on Thursday, June 6, 2024
At Carbon, our mission goes beyond 3D printing. We are enabling creators everywhere to make what the world needs, right now. Our company is built on the idea that diverse fields of study must come together to solve intractable problems. We have grand ambitions to create technology that will influence industry around the world. You will be joining a diverse team with a vibrant culture, where team success is as important as celebrating individual contributions.
Help us change the world and we will help you change yours.

Working at the intersection of hardware, software, and molecular science, we are committed to delivering on the promise of 3D printing, enabling commercial customers to go beyond basic prototyping to 3D manufacturing.

Our company is built on the idea that when diverse fields of study come together, we are able to solve challenging problems. We have grand dreams to build technology that will influence industries around the world. You will be joining a diverse team with a dynamic culture where team success is as important as celebrating individual contributions.

As an IT Support Specialist, you will be working with the IT team supporting our users, systems, and office infrastructure. You will also provide operational support for monitoring and remediating critical infrastructure and services. This role will be reporting to our Senior Staff TechOps Engineer of Technical Operations. This role requires you to be onsite five days a week, in Redwood City, CA.

You will...

  • Support employee asset tasks throughout the asset lifecycle, including onboarding, offboarding, upgrades, and decommissioning
  • Provide assistance to employees with setting up their equipment, including monitors and accessories
  • Ensure conference rooms’ video conferencing systems are operational and resolve issues as they arise
  • Support company meetings, including setup and during the meeting
  • Participate as a first responder in IT ticket system, triage or escalate high-priority tickets with senior IT staff as appropriate
  • Coordinate warranty repairs with vendors on behalf of employees
  • Create and improve “how to” articles in effort to reduce repetitive tickets
  • Support Senior members of IT team on projects (e.g network exansions, system updates and upgrades)

You have...

  • 3-5 years of experience supporting IT operations in an environment of 50 or more users or relevant experience
  • Experience using and troubleshooting Mac and Windows laptops
  • Experience supporting Zoom meetings and supported hardware (e.g., Neat.io systems, sennheiser Mics, Logitech cameras, or similar equipment)
  • Able to lift 50lbs
  • The ability to work and partner effectively with clients, management, and staff members in a fast-paced environment
  • The desire to take on new challenges and responsibilities

You do not need to match every listed expectation to apply for this position. Here at Carbon, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

At Carbon, we look at the person holistically and carefully consider a wide range of factors when determining compensation. The pay range for this position is $38.00 - $53.00 per hour. Your actual salary will be based on your experience, work location, certifications and the unique skills you bring to the role.

Carbon also offers to our eligible employees a comprehensive total rewards package that includes equity, benefits, and time off programs.

For more information on how we modify your pay based on your location, please refer to our geographic differentials chart. For details on our total rewards package, visit https://www.carbon3d.com/about/life-at-carbon.

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