Working at the intersection of hardware, software, and molecular science, Carbon3D is commercializing a fundamental advance in the chemistry of 3D printing that enables massive increases in print speed and improved material properties. We believe our technology will enable commercial customers to go beyond basic prototyping to mass production of 3D printed parts.

Carbon is looking for a Senior Product Support Engineer to join our talented team in Redwood City, CA. The ideal candidate shall work cross-functionally, facilitate joint technical initiatives, and inform the development of process and software systems to support Carbon's technical support offerings.

We would prefer a candidate local to our Redwood City, CA headquarters, but are open to remote if you're willing and able to travel for training.

Responsibilities:

Manage inbound escalations from the product support specialist team at Carbon
Consult with internal cross-functional teams to drive escalations to closure
Document root causes in tracking systems and adds to the knowledge base for purposes of internal reviews and training
Maintain troubleshooting and printing defect tree documentation and providing relevant updates in light of SW/HW/Materials changes
Author and distribute documentation to educate internal resources on areas such as software releases, troubleshooting matrixes, and new product releases.
Inform the development of processes and software systems to help efficiently scale Carbon’s Support and Service business
Distill and communicate customer technical needs to inform the technical roadmap
Facilitate the development of joint technical initiatives from customers and Carbon including early access, prototypes, and joint development programs
Partner with Account Managers/Program Managers to provide technical solutions to customers

Requirements:

Ability to work and communicate in a fast-paced international environment
Experience with SW development is a plus
Experience with factory production is a plus
Experience operating and servicing additive printers a plus
Excellent written and verbal communication skills
Ability to travel domestically and internationally to customer sites up to 20%
8 years experience in technical support or service role, manufacturing engineering, or product support role

You do not need to match every listed expectation to apply for this position. Here at Carbon, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and

skills.

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