Senior Technical Writer
AiDash
About AiDASH
AiDASH is an enterprise AI company and the leading provider of vegetation risk intelligence for electric utilities. Powered by proprietary VegetationAI™ technology, AiDASH delivers a unified remote grid inspection and monitoring platform that uses a SatelliteFirst approach to identify and address vegetation and other threats to the grid. With a prevention-first strategy to mitigate wildfire risk and minimize storm impacts, AiDASH helps more than 140 utilities reduce costs, improve reliability, and lower liability across their networks. AiDASH exists to safeguard critical utility infrastructure and secure the future of humanAIty™. Learn more at www.aidash.com.
We are a Series C growth company backed by leading investors, including Shell Ventures, National Grid Partners, G2 Venture Partners, Duke Energy, Edison International, Lightrock, Marubeni, among others. We have been recognized by Forbes two years in a row as one of “America’s Best Startup Employers.” We are also proud to be one of the few software companies in Time Magazine’s “America’s Top GreenTech Companies 2024”. Deloitte Technology Fast 500™ recently ranked us at No. 12 among San Francisco Bay Area companies, and No. 59 overall in their selection of the top 500 for 2024.
Join us in Securing Tomorrow!
The Role
As a Senior Technical Writer at AiDASH, you’ll play a key role in shaping how users experience our products through clear, engaging, and user-focused documentation. You’ll work closely with Product Managers, Designers, and Engineers in an Agile environment to translate complex technical concepts into simple, intuitive content that empowers users.
Your work will go beyond traditional documentation—you’ll help define content strategies for onboarding, adoption, and in-app experiences. From user guides and release notes to microcopy and interactive help, you’ll ensure every piece of content reflects AiDash’s tone, clarity, and commitment to excellence.
How you'll make an impact:
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Develop clear, concise, and accurate user-centric documentation for our wide range of AiDASH products and features
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Collaborate with the cross-functional teams in an Agile environment to understand feature requirements and translate them into documentation
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Maintain and regularly update documentation to reflect product changes, customer feedback, and support insights
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Ensure consistency and alignment with AiDASH Writing Style Guide and content standards
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Contribute to content strategy for user onboarding and product adoption through online help, tooltips, walkthroughs, and in-app guidance
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Collaborate with Product and Design teams to provide microcopy for AiDASH products
What we're looking for:
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Bachelor's or Master's degree in English, mass communication, computer science, or a related field
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Excellent written and verbal communication skills
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Minimum 4 years of experience in technical writing for software or SaaS-based products
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Strong attention to detail and the ability to work independently
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Familiarity with authoring tools such as MadCap Flare (preferred), Adobe RoboHelp, or similar
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Basic experience with image editing tools (e.g., Snagit, Photoshop)
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Ability to understand and translate technical concepts into simple, user-friendly documentation
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Experience working with SaaS products or platforms involving AI/ML or Big Data will be a plus
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Hands-on experience with creating tutorial videos or using video editing tools (e.g., Adobe Captivate, Camtasia) would be an advantage
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Familiarity with digital adoption platforms (e.g., Pendo, WalkMe, Intercom) for creating interactive in-app guidance will be a plus
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Experience with AI-powered tools for creating or managing content, and familiarity with dynamic documentation strategies, is good to have
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Good to have experience building/maintaining knowledge bases for internal audience (Confluence)
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Addedd adavantgae if you have exposure to Bitbucket, Git, HTML/CSS, etc
We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work.
Read our Privacy Policy here: https://www.aidash.com/policy/privacy-policy/