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Sr. Analyst / Associate - Operations Analytics



IT, Operations, Data Science
Gurugram, Haryana, India
Posted on Friday, May 31, 2024
Who is AiDash?
AiDash is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, and water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon capture goals. Our customers deliver ROI in their first year of deployment with reduced costs, improved reliability, and achieved sustainability goals. Learn more at www.aidash.com.
What’s the role?
AiDash is seeking a talented and data-driven Associate / Sr. Associate to join our global customer success team. You will be responsible for creating insightful reports and dashboards for customer success organization to drive data-informed decision-making, hence, contribute towards improving NPS. You will work closely with various stakeholders to understand their needs, translate them into actionable reports, and present findings in clear and concise manner.
What will you do?
· Design and develop custom reports and dashboards using PowerBI to effectively communicate key insights to customer success leaders / other stakeholders
· Collaborate with business users across customer success org (e.g. customer success managers, customer success leaders etc.) to understand their data, reporting needs and translate them into actionable reports.
· Analyze product usage data to identify trends, patterns, and opportunities for improvement.
· Develop and maintain reporting processes and data quality standards to ensure accuracy and consistency.
· Present reports and insights to stakeholders in a clear, concise, and compelling manner.
· Identify and implement opportunities to automate reporting processes and improve reporting efficiency.
· Stay up-to-date on the latest trends and best practices in reporting and data visualization
· Maintain and ensure data security and integrity.
What are we looking for?
· Bachelor's degree in business Intelligence, Data Analytics, Statistics, or a related field preferred
· Minimum4+ years of experience in reporting and data analysis
· Proficiency in Power BI, with a proven track record in sourcing, transforming, analyzing, and visualizing data.
· High ownership, with ability to work independently in a fast-pace business environment.
· Experience with Salesforce and Jira would be a plus.
· Excellent communication and presentation skills
· Attention to detail and a commitment to data accuracy